Refund policy

Q: How long will it take to get my order?

We do our absolute BEST to process and ship most orders the same day or by the next business day! Once your order ships, you’ll receive a tracking number via email so you can easily track your package and stay updated on its delivery. Please note that processing times may vary during high-volume periods, holidays, or due to unforeseen circumstances. Shipping Carrier Disclaimer: Once your package has been handed over to UPS or USPS, delivery times and transit speeds are determined by the carrier. While we do our best to get your order out as quickly as possible, we cannot guarantee delivery dates or control carrier delays once a package is in their possession. Thank you for choosing ProjectFrags!

Return & Refund Policy

All sales are final.

Every fragrance decant we sell is custom made to order. We hand-decant each one from the original bottle into a new atomizer after you place your order. Because the product is prepared for you personally and can't be resold for hygiene and quality reasons, we do not accept returns or exchanges for any reason, including change of mind, scent preference, or skin reaction.

Please review fragrance notes and descriptions carefully before purchasing. If you're unsure about a scent, we recommend starting with our smallest size.

Order cancellations

Because decants are prepared shortly after purchase, orders can only be cancelled within 12 hours of being placed and only if they haven't been decanted yet. Contact us as soon as possible at (official.projectfrags@gmail.com). Once your order has been prepared or shipped, it can't be cancelled.

Damaged, leaking, or incorrect items

We carefully pack every order, but if something goes wrong, we'll make it right. If your decant arrives broken, leaking, or is not the fragrance you ordered, email us at [official.projectfrags@gmail.com] within 72 hours of delivery with:

Your order number
Clear photos of the item and packaging

Once verified, we'll send a replacement at no cost. If a replacement isn't available, we'll issue a refund to your original payment method. You won't need to send the item back.

Lost or stolen packages

We're not responsible for packages marked as delivered by the carrier. If your tracking hasn't updated in 7 or more business days, contact us and we'll help file a claim with the carrier.

Authenticity

All decants are prepared from authentic, original bottles. Decants are not affiliated with or endorsed by the original fragrance houses.

Questions

Need help?

Frequently Asked Questions

Order

How long will it take to get my order?

We do our absolute BEST to process and ship most orders the same day or by the next business day!

Once your order ships, you’ll receive a tracking number via email so you can easily track your package and stay updated on its delivery.

Please note that processing times may vary during high-volume periods, holidays, or due to unforeseen circumstances.

Shipping Carrier Disclaimer: Once your package has been handed over to UPS or USPS, delivery times and transit speeds are determined by the carrier. While we do our best to get your order out as quickly as possible, we cannot guarantee delivery dates or control carrier delays once a package is in their possession.

Thank you for choosing ProjectFrags!

Do you ship overseas?

Currently, we only ship within the United States and do not offer international shipping. We appreciate your understanding and support!

Any question?

You can contact us at Official.ProjectFrags@gmail.com