ORDER CANCELLATION POLICY

Last Updated: September 28, 2026

At Project Frags, we begin processing orders shortly after they are placed. Because of this, customers have a limited window to request an order cancellation.

CANCELLATION WINDOW

All order cancellation requests must be submitted within 1 hour of placing the order.

To request a cancellation, customers must email:

official.projectfrags@gmail.com

The cancellation request must include:

• Order Number

• Cancellation Request

For example:

Subject: Order Cancellation — #12345

Message:
I would like to cancel order #12345.

AFTER THE 1-HOUR WINDOW

Cancellation requests received more than 1 hour after the order was placed may not be accepted.

Once an order has entered processing, been packaged, or shipped, we may be unable to cancel the order.

If an order has already been processed or shipped, the customer may need to follow our Return & Refund Policy, if applicable.

CANCELLATION CONFIRMATION

Submitting a cancellation request does not automatically guarantee that the order will be canceled.

Customers will receive confirmation from Project Frags if the cancellation has been successfully processed.

If you do not receive a cancellation confirmation, your order may still be active.

REFUNDS

If a cancellation is approved, the applicable refund will be issued to the original payment method used for the purchase.

Processing times for refunds may vary depending on the customer's bank or payment provider.

CONTACT

For order cancellation requests:

Email: official.projectfrags@gmail.com
Website: projectfrags.com

By placing an order with Project Frags, you acknowledge and agree to this Order Cancellation Policy.