SHIPPING POLICY

Last Updated: November 6th, 2026

Thank you for shopping with Project Frags. We strive to process and ship all orders as quickly as possible.

ORDER PROCESSING

All orders are typically processed and shipped within 1–3 business days after the order is placed, provided there are no issues with the shipping information provided at checkout.

Business days are Monday through Friday, excluding holidays.

Please note that order processing times are separate from the time it takes for the shipping carrier to deliver your package.

SHIPPING ADDRESS ISSUES

It is the customer's responsibility to provide a complete and accurate shipping address when placing an order.

If we identify an issue or complication with the shipping address provided, we will contact the customer using the email address associated with the order.

Examples of address complications may include:

• Missing apartment, unit, or suite numbers

• Incorrect ZIP code

• Invalid or incomplete addresses

• Address discrepancies identified during order processing

• Other information that may prevent successful delivery

If we contact you regarding an address issue, your order will not be shipped until we receive confirmation of the correct shipping address.

Once the customer confirms the correct address, we will proceed with shipping the order.

Please check your email, including your spam or junk folder, if you are waiting for an order that has not shipped.

SHIPPING AVAILABILITY

Project Frags currently ships within the United States only.

We do not currently offer international shipping.

Orders placed with an international shipping address may be canceled and refunded.

SHIPPING TIMES

Once your order has been shipped, delivery times are determined by the shipping carrier and are outside of our control.

Estimated delivery dates provided at checkout or by the carrier are estimates and are not guaranteed.

Delays may occur due to carrier volume, weather, holidays, incorrect addresses, or other circumstances outside of Project Frags' control.

TRACKING INFORMATION

Once your order has shipped, you will receive tracking information when available.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.

Project Frags is not responsible for delays caused by the shipping carrier after the order has been shipped.

INCORRECT SHIPPING ADDRESSES

If an order is shipped to an incorrect address because incorrect information was provided by the customer, Project Frags may be unable to recover or reship the package at no additional cost.

If the package is returned to us, the customer may be responsible for additional shipping costs associated with reshipping the order.

Please contact us as soon as possible if you realize that you entered an incorrect shipping address.

LOST, STOLEN, OR DELIVERED PACKAGES

Once tracking information indicates that a package has been delivered to the shipping address provided by the customer, Project Frags is not responsible for packages that are subsequently lost, stolen, or misplaced.

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, your building's mailroom, and the shipping carrier.

Project Frags may assist with contacting the carrier when appropriate, but we cannot guarantee replacement or reimbursement for packages marked as delivered.

CONTACT US

If you have questions about your order or shipping, please contact us at:

Email: official.projectfrags@gmail.com
Website: projectfrags.com

By placing an order with Project Frags, you acknowledge and agree to the terms of this Shipping Policy.